Priceline
Bumped from flight, return tickets voided and refund refused

You should NEVER, EVER do business with this company. Last summer I purchased 5 roundtrip tickets to San Juan, PR. American Airlines overbooked the flight and my family was bumped off the flight. We weren't worried until the counterperson told us that since we were not traveling on the date on the ticket (the next flight out was after midnight) our tickets were void. Priceline blamed the American Airlines and American Airlines blamed Priceline. We were able to get to San Juan because we were traveling with my 93 year old grandmother and the counterperson did the right thing. I spoke with a Priceline supervisor (for at least an hour, who was unhelpful and basically told me these tickets were worthless. We also found out that since we missed the flight the return tickets were void. I sent e-mails and letters to Priceline - no response. I then had to purchase 5 one way tickets to come home. Once I was home I called Priceline to try to get some of my money refunded. I was told that there was no supervisor with the name I had been given and that the return tickets could have been used. Buyer beware this is one of the worst companies I have ever done business with.

Company: Priceline
Country: USA
Site: priceline.com

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