Priceline
Cancelled Flight With Delta but No Credit Received From Booking Site

I have read the statement that Netta D'Angelo provided you and the stance Priceline.com gives in regards to their policies. However, the one policy that was not provided was in the event the airline ticket was cancelled with the actual airline.

I was under the impression that tickets were absolutely nonrefundable. When I contacted Delta Airlines, the airline I was scheduled to fly out with, they did not mention the tickets were non-refundable. I asked Delta Airlines if I would be penalized for canceling the flight and I was instructed that I would not be.

This is when I noticed I had not received a credit from Priceline.com. This is when I proceeded to file a credit dispute through American Express, the credit company I used to purchase through Priceline.com. American Express was not able to credit my account because of the circumstances. This is when I proceeded to contact Priceline.com.

On February 9, I was told I was not able to talk to any management by a Stefani. She confirmed to me that I should have not been able to cancel my flight with Delta Airlines and that the costs are not refundable.

Shortly after this I contacted Delta Airlines via their web submission forms. I was in contact with a Kirt Moore. Please see the attached for the correspondence between us. I believe that if Priceline.com is to receive a refund from Delta Airlines I should see at least a partial refund. I would assume Priceline.com is already making money based upon the sale of the tickets and that the actual purchase price for the airline is far less than the amount I paid to Priceline.com

This seems like poor business practice. I did contact Priceline.com prior to canceling the flight, but they were not very helpful. I was assured by Delta Airlines that no penalties would be assessed.

If Priceline.com is not responsible then I believe Delta should be for falsely telling me that everything would be ok. I will go to the Attorney General if I cannot receive help through the Better Business Bureau. The Better Business Bureau has not provided me with my initial inquiry as to the policy of Priceline.com and canceling flights through the airline.

I have searched through all of Priceline.com agreements and I find nothing that covers cancellation with the airlines, particularly in regards to tickets that are refunded to the travel agent. Could you point these out to me if they do exist?

I can understand if Priceline.com was to receive no compensation for getting such good deals with the airlines and the customer was to cancel a flight. This would be completely understandable as Priceline.com will be paid only once. However, with cancelled flights Priceline.com in the end gets paid twice. They are not keeping their good deals with their airlines, but with themselves.

I feel that Priceline.com is double dipping and they have not put up an argument that can explain the reason for keeping all of the refund by Delta Airlines.

Please let me know if you can find out any information from Priceline.com in terms of the policy. Priceline.com has not responded to any of my inquiries to them regarding this policy.

Company: Priceline
Country: USA
Site: priceline.com

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