Priceline.com
Priceline engages in deceptive practices!

Buyer beware! Priceline.com is extremely misleading. I did not know that airline tickets cost MORE on Priceline.com, NOT LESS. I just bought three round trip Jet Blue airline tickets on Priceline.com, and they are $30 MORE than if I had purchased them directly from the airline.

The top of Priceline.com's home page states boldly in caps, "SHOP FOR DISCOUNTED TRAVEL." Discounted from what? Is the question. If my tickets were $30, MORE, what is the price discounted from?

Boy, was I naive! I did not look on Jet Blue's web site first, because I was under the ERRONEOUS ASSUMPTION that ticket prices on Priceline.com would be equal or less to the individual airlines.

Priceline.com's home page also states, "NAME YOUR OWN PRICE... GET DEEPER DISCOUNTS." Silly me to assume that if you don't name your own price, you run the risk of PAYING MORE than what the airlines charge. How could I have not thought that?

I looked on Jet Blue's web site one minute after my Priceline reservation was confirmed and saw that if I purchased them from Jet Blue, I would have $30 more to feed my family. I feel like a fool for not checking the Jet Blue web site prior to buying tickets from Priceline. Priceline has nothing by disrespect and contempt for consumers.

They may count on our stupidity and I played right into their hands, by believing their hype of "discounted travel" on their web site.

I IMMEDIATELY called Priceline, one minute after my reservation confirmation, as was told that the only price guarantee is if you purchase tickets through "Name Your Own Price, " not through "Freshly Negotiated Travel Deals." (How does Priceline define the word "deal?")

Where does it say on the web site that prices may be higher than the airlines? Does Priceline have an ethical obligation to state this, if they use the words "Discount Travel" at the top of their home page?

I am a documentary filmmaker and do quite a bit of traveling. I also book tickets for my crew. You can be rest assured, I will never book any travel on Priceline.com. Not if they have that much contempt for the consumer, by posting deliberate misleading wording on their web site, and then not making good on a "Discount." (Very poor descriptive wording on their part.)

Company: Priceline.com
Country: USA
State: Connecticut
City: Norwalk
Address: 800 Connecticut Ave
Phone: 6172338000

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