Priceline
Booked flight had 23 hour layover in Atlanta and rebooking cost extra fees

I have flown to europe three times in the past using priceline when the other day I booked a trip to Germany for a wedding thursday afternoon. A week went by and to my surprise I looked at my itinery and something wasn't right. They have me sitting in Atlanta for 23 hours. Of course I call up priceline and tell them that this is not the package I thought I was getting. I always have a 2hr layover in Atlanta and nowhere on the itinerary did I see a 23 hour layover until I looked at my hotel reservation which was a day after my deadline. I guess they thought that I wanted to walk the halls of the Atlanta airport like Tom Hanks for 23 hours. Wtf... I couldn't get priceline to budge and Delta, well, this lady name joyce was just outright rude and nasty. This is when it gets interesting, i even agreed to help pay for the junk fees that priceline and delta were slapping me with because i felt that i wasn't entirely innocent - nope! So, after dealing with my credit card company i decided to pay for the crap fees totaling about $900.00 so i can get to germany on time. I talk with priceline and they rebook my flight and *the lady tells me, well, sir, i canget you on the same outgoing flight that you originally booked land in atlanta with a 2hr layover and get you in germany on thursday morning!!! I about came through the roof, that was the flight that i thought i was getting for the same price. Why would priceline even have that 23 hour layover flight as an option, and if it's going to be a package deal priceline shoul of included a hotel room in atlanta as part of the package... Or better yet put the words * you will be spending the night in atlanta - bring a big pillow* in bold letters. Tis whole thing has got me so disgusted. They had me email this Lisa Gilliham lady the vice president and I still haven't heard a word from her. Countless calls, frustrated nights and not a word. I got screwed! Even the lady who I talked to at Priceline said that she has never seen Priceline post a flight with a 23hour layover! William Shatner actually speaks for these crooks!!!

Company: Priceline
Country: USA

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