Travelocity
Outrageous change and cancellation fees and policies Dallas

I purchased a 3 day/2 night airline/hotel package for my wife and I to visit my wife's ailing mother in the Spokane, WA area [from the San Francisco bay area] at a cost of $650.

Due to a change in my wife's mother's condition, we need to extend the stay by exactly one day.

Travelocity change fee, one extra night in the hotel, was $761, bringing the price of a 4 day/3 night stay to $1,411.

When I went on to the website to look at the cost of a 4 day/3 night package, same flights, same hotel, travelocity's price is $764.09.

In other words, they wanted 99.5% of the full price of the extended stay to add one day to the original booking.

When I asked if I could simply cancel and rebook, I was told that I could but there would be a cancellation fee. The cancellation fee was $564. So to cancel and rebook, the total price was "only" $1,328.

So my choices are to pay $1,328 or $1,411 for a package advertised on their site at $764. They seem to have created a nice automated way to rip consumers off. Off course, the telephone "customer service" is just a joke.

Company: Travelocity
Country: USA
Site: www.travelocity.com

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