Spirit Airlines
$140 charged for voucher processing after booking wrong departure city

I booked a flight to Orlando Fla. from Atlantic City, but when the itinerary appeared on the computer screen the departing City (flight) indicated Atlanta Ga. Not Atlantic City, NJ.

I called Spirit Airlines Customer Service and they cancelled the flight & charge and issued me a voucher for the purchase price.

I was told there would be no charge for rebooking the correct flight. I booked the correct flight but I was charged $140 for processing the voucher.

I called Customer Service but they were of no help, I wrote Spirit airlines and received no response, I emailed Customer service and they would not make an adjustment or understand the actual problem.

I requested an appeal of their decision but received no response. I wrote the Better Business Bureau but Spirit did not respond to them.

It appears that Spirit Airlines does not care about their customer. This was a Computer Error or Glitch and I should not be charged.

Company: Spirit Airlines
Country: USA
State: Florida
City: Miramar
Address: 2800 Executive Way

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