Priceline.com
Unjustified delivery charges for ticket Norwalk Connecticut

This is a copy of what I sent to Priceline. So far the customer service is horrible. You have to navigate you several prompts before you can actually reach a real person. After arguing for 40 min, I temporarily gave up. This is not a lot of money, but this is a matter of

I am writing you regarding being charged the delivery fee of $19.95 again since my tickets were returned to you. Fedex came to the front door of our house to deliver the tickets. We have a sign in the front that says "Go to back door". But they obviously didn't. Both of the door tags (Door tag # DT1013 4531 3090 and Door tag # DT1014 5447 6510) were left on the front door, were we don't have a doorbell. We were home when they came by both times, but if they don't go to the back door they will most likely not be noticed. FedEx claimed they came by a third time on November 2, but no door tag was left behind. Then I received the email saying my tickets had been returned to sender. Someone from customer service said "We have to charge you the 19.95 for shipping and handling if we ship them out again." I feel this is very unjust, since I feel the courier should have done a better job at delivering. But I can't get the money back from FedEx, because they are not the ones who are charging me. This is my first time using priceline.com to book a reservation, and I'm feeling quite disappointed. When I bought the tickets originally, they were supposed to be e-tickets. Then one of the priceline.com reps informed me that my ticket is only available in paper form. I just want to receive my tickets and have the unjustifiable shipping charge reversed. I understand that it is not your policy to refund a delivery charge as one of your customer service reps informed me, but when a mistake is made by someone other than the customer, customers should not be liable.

Company: Priceline.com
Country: USA
State: Nationwide
Phone: 8007742354
Site: priceline.com

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