American Airlines
Ripoff customers are asking for no refund nor credit on their lost flights planes tickets! That what they answer me when I asked for this! Ariport

I went to Vegas for a convention, on may, on the way out at the check in, the counter lady forced me to buy a new ticket due to "migration restrictions on Dominican Republic" or stay in vegas, cause she wont let me board the plane otherwise.

I had a previous tiket, unused, DR-MIA-CUN, but she said she could not find it, and later on, that was not good cause was issued for January.

Now they claim i lost both of the tikets value, (I end up puchaseing a DR-MIA ticket) and can not use the credit towards any other service with them, THEY SIMPLY TOOK MY BOTH TICKETS MONEY WITH OUT GIVING ME NOTHING AT ALL, BUT 2 PAPER TICKETS.

I had try the web site and they send me a "new policy" according to "the customers feedback" were if you dont cancel the trip prior to board, you loose your ticket, therfore, your money, without having used the service at all!!!

So, they telling me that customers are asking to loose their money?!

Regardless to say i been back and ford with e mails and telephone calls (and bills) from tulsa to dallas and so on, playing ping pong with me.

Attended by mr Sean Bentel, and Ms. AnnaMarii E. Aldana-Basnyat both from AA customer services

All i want is to be able to credit the money towards (sig) more services with AA...

And also to encourage customers to let aa know that we dont agree on this "new policy" of loosing our money, or do we?

Company: American Airlines
Country: USA
State: Nevada
City: Las Vegas
Site: aa.com

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