Travelocity.com
Misleading, different stories, total ripoff

I booked a flight online with Northwest Airlines via travelocity.com. It became impossible for me to fly on the designated date and I knew ahead of time, so I called and asked what the procedure is for a reschedule flight. I was told that I would have to pay the difference of the cost I paid (235.00 flight 15.95 flight insurance) plus UP TO 140.00 in cancellaton fee. Why would I pay already 250.00 140.00 for a flight that was originally 235.00! The insurance fee (15.95) I just lose out on.

I bought it, but it wasn't used when I rescheduled the flight so it wouldn't apply to my future rescheduled flight, unless I could prove that there was some extenuating circumstance such as a death in the family, in which case I would actually have to provide them with a DEATH CERTIFICATE!!! (all for a 15.95 application to a future flight).

I was then told that if I didn't rescedule the flight within 3 months of the original flight date, I would lose the ticket completely and I can't transfer the ticket to another person, not even as a gift! Once I purchased it, why should they be able to tell me what I can do with it!!! I will never ever go through this ripoff company again! Don't do it people! If anything should go awry in your life that would prevent you from flying on the scheduled date, you will be officially screwed! That is where theire game will begin. Beware.

And further, the "customer service reps" are located in India (which was told to me by one of the reps), they have very deep accents that are sometimes hard to understand, adding to your frustration!

Company: Travelocity.com
Country: USA
Site: travelocity.com

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