Travelocity
Ripoff still trying to get refund

My husband and I have been trying for weeks to get a refund out of Travelocity. Our trip package, worth over $2000 was cancelled due to "irregular ops;" the airline authorized a full refund under FAA rule 260 the same day the flight was cancelled. The hotel was also kind enough to authorize a full refund. 6 weeks later, Travelocity is still balking at passing those refunds back to my husband's credit card. The customer service rep who is handling this has been "away from her desk, " "on another line, " or "handling another customer" ever since.

Obviously this will require a great deal of persistance. It's an interesting organization. Found out Travelocity is a member of ASTA and through them you can get the contact information for the guys at the top. ASTA is also having a conference in Washington about this

Company: Travelocity
Country: USA
State: Texas
City: Southlake
Address: 3150 Sabre Drive
Phone: 9725822000

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