Priceline.com
Do not honor price guarantee

Today I contacted price line to receive a price adjustment on my hotel. I was on the phone for 10 mins and disconnected, called again on the phone for 22 mins, disconnect, then on the phone again for 10 mins for the gentleman to tell me that they could not find the deal now. I lost the deal due to the amount of time your customer service rep took to assist me. The gentleman then proceed to tell me that they do not disconnect their calls. I have been a loyal customer with price line for years but after today's service will no longer use your services any longer.

Company: Priceline.com
Country: USA

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