Otel.com
ExamplUrgent assistance request ref - Ticket Number: #OFNO4352 Tracking ID: OF-17184549e: Sears broken washing machine

Dear Caroline,

I have been trying to obtain a refund for a booking that my mother originally made while in China, she was severely poisoned and almost lost her life while in Shanghai.

I am extremely disappointed with the lack of correspondence from your customer care team as for some reason the replies have certainly stopped.

I have just now found your post online (I am now back in London) and have attached the correspondence from Marriot City Wall (Beijing) and a certificate from the Hospital, I hope the information provided is sufficient and since Marriot agreed to fully refund Otel.com in this unfortunate instance I expect Otel.com to follow suit and provide my mother Fernanda Maria Mendes Gomes with the refund for the original booking.

Details of your hotel booking:

Tracking number: of-17184549

Hotel booking details:

LEAD NAME: Ms Fernanda M M Gomes
DESTINATION: Beijing, China
HOTEL: Marriott City Wall
CHECK-IN DATE: May 10
CHECK-OUT DATE: May 14
ROOM TYPE: Guest Room with King or 2 Double Beds - Double
MEAL PLAN: Room Only
Total Price: 706.00 USD
706 USD (YOU HAVE ALREADY PAID FOR THIS BOOKING. THANK YOU!)

I would also like to ask you in which country is your company based?

I thank you in advance for your prompt attention and look forward to hearing from you

Company: Otel.com
Country: USA

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