Otel.com
Not helpful - Room booking

I booked through Otel.com for a room at the Allegro Hotel in Cozumel, I even spoke to a rep to make sure that we had the upgraded room and we were assured we did so I went ahead and booked.
I took it upon myself to call the hotel to confirm the booking and I was told I only had a budget room, I called Otel.com to confirm the upgrade and was assured we had it.
Once again I called the hotel but still no change, I looked in to the wording and found Otel.com used different room types and wording to the Allegro we had in fact upgraded to a Supreme room which in fact was the Allegro's budget room for the upgrded price! I tried to get clarification but Otel.com are not interested in changing our room or there wording on the website, it is too late to rebook for us as we are travelling tomorrow but anyone thinking of booking through this company beware and check the room types against the actual hotel website!!!

I will be using Travelocity in the future and pay a little more to get what I want.

Company: Otel.com
Country: USA

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