Priceline.com
Name your own price hotel amenities not guaranteed, no changes allowed

Be sure to read screens and offerings carefully. Amenities are not guaranteed when using 'Name you own price' tool. Free breakfast and free internet on one screen may not be shown in the next, what they refer to as contract. Contacted customer service. I offered to take a different location. Reservation can NOT be changed or canceled. Escalated to customer relations. Same outcome after one hour of waiting on hold. They offered mailing address to file complaint. What you see is not what you get. Beware.

Company: Priceline.com
Country: USA

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