Verizon Communications
Customer DISLOYALTY

On March 10, we arrived home to find our line had no dial tone. After 6 days, and many delays and reschedules, Verizon got our phone service back. Then, our DSL service was unavailable. We used many cell phones minutes to fight with verizon. WE waited and wasted a weekend. We have been dealing with Vera Gonzales. We have been offered $28.00 for our lack of a phone, and $10 for our lack of a DSL line. Now the airport in my laptop has to be reconfigured. We will once again be routed to the Philippines or somewhere else where it is difficult to understand the Tech. I am certain this will take hours. Can you give me any reason to stay with Verizon as a customer. My magicjack is already plugged in. I cannot possibly get worse service

Company: Verizon Communications
Country: USA

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