Verizon
Charged $100 to Close Child's Line on Family Plan

I want to make everyone aware of the termination dates for mobile lines you might have for your children with Verizon. My son recently graduated from college and with his new job (thank the heavens) came a new Verizon phone that he is authorized to use for his personal calls as well as business etc. So I called Verizon to close out the line he has had since a freshman in high school and I was told that the cost of closing the line would be $100.00! Now I understand early termination and all that it means but as a long time customer of Verizon with 4 lines I am somewhat shocked at Verizon and their lack of what a "Family Plan" really means. I think Verizon means you keep the lines for life! The service reps could not understand why my son just didn't want to keep the line or why I just shouldn't pay the fee. I asked the agent if he could explain what the loss was to Verizon for the closing out the line and having my son go to another Verizon account with a more expensive phone and a more expensive plan, but no one could explain it. Seems like once in a Family Plan you need to be very much aware of the dates for termination of the lines tied to the agreement. I have another son in college now who will graduate in two years so we will need to terminate his line early and put him on his own line let him decide if he wants to stay with Verizon. Seems like Verizon is missing the boat here on transitioning young adults into the workforce. Just as they move out into the world Verizon gives us a reason not to stay with them as a carrier. Seems like Verizon's marketing group is really missing the boat on this.

Company: Verizon
Country: USA

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