Verizon Wireless
Over Charged

On January 17 I included another point and telephone for my child on my Verizon Acct. On Jan. 20 I obtained two telephones from FEDEX. I named Verizon to tell them they delivered me two telephones in error. A person service representative. Explained that it wasn't a large package plus they wouldn't cost me for that next telephone. And so I triggered my kids telephone. After utilizing it just three times I obtained my first statement for $278. These were getting me the Next point that I never requested. I called Verizon again. I mentioned that it had been a mistake plus they might credit my acct. Therefore after seven days, Jan 27, I determined the telephone for my child was to costly, regular costs for quarry and her telephone was $220 per month. I delivered the unopened phone and my kids telephone. I believed anything was going good till I obtained a statement for just one month for $458. I subsequently realized that they'd been getting me for that two telephones I delivered and so they never acknowledged my acct for that errors. I named Verizon along with a repetition explained it had been a payment error and he was crediting my acct for $228. The telephone I never requested or triggered expense me $136 operating costs. Well I named to pay for my statement by telephone a couple of days later and that I still owed the exact same quantity. I called a repetition again. They mentioned that the costs were correct and there could be no credit. I requested to talk to a supervisor. It got me one hour of trying to explain to ultimately get one about the telephone. I talked together with her and he or she mentioned that she might just credit me $170. After one hour and 18 minute. About the phone with her. Therefore following a whole around 6 hours about the telephone with Verizon I eventually got a credit! RIGHT? Incorrect! After I attempted to pay for my statement the total amount was the identical. And so I called back. The repetition I talked to explained I had been misinformed which no breaks could be put into my acct. Since I have didn't spend the $731 complete my telephone have been disconnected along with a early termination charge have been included. I've chose to consider my issue towards the surfaces. I've today submitted a little states suit against Verizon Wireless. Perhaps Verizon might find the mistake of the methods and simply provide me the credit I deserve. I cant think that 3 various Repetitions stated I'd the best criticism and also the totals are incorrect however now they WOn't assist.

Company: Verizon Wireless
Country: USA
State: Alabama

  <     >