Verizon
Added Line Fee Dispute After Phone Replacement at Store
- 12-28-2011
- 8
I have been with Verizon for years - but will not be with them when the contract is over. I have always carried the insurance on my phone.in November I got a new phone. Immediately I knew something was wrong, I took it back, they sent me a new one. Same problems. I returned again&it was suggested I select a new phone. What they failed to tell me was to get this new phone I had to add a line, and have a $10.00 a month fee for the unusable line.
The bill came, I noticed the $60.00 fee plus $20.00 monthly fee, since it was the middle of the month I would be charge for the past and present month. I called, the customer service person there said I had to go back to the store since they made the error. Back to the store—wait—wait&finally a person that appeared to have worked for Verizon for 12 minutes tried to help, then pass me on to someone different. I was told I would get a $35.00 credit, that was the best they could do. No credit appeared.
Back to the Store. Another new employee, so I asked for a manager, he at least had worked for a week. Not only was he rude he lied to me¬ once but twice. He told me I had cancelled my insurance, and that the person who helped me was a woman&after I clearly told him it had been a man. He gave me the phone number of the person who first assisted me (she no longer works at that store). I was call her and see what she remembered. Really? I went home called the *611 number&hit a few more numbers, listened to Verizon ads. Bottom line since I had signed the contract (?) receipt, I had approved the line. She would give me the $35.00 credit but I would still have the $10.00 monthly fee or I could cancel the line. Cost to cancel $170.00 or pay $10.00 for the next 24 months... I cancelled. This may not seem like a lot of money, but for a retired senior citizen it is. I feel I was taken advantage, I had trusted them to solve my problem. SENIORS beware, lesson learned, read read, read everything you sign. Second lesson go to AT&T.
Company: Verizon
Country: USA
State: California
City: San Diego