Verizon
Discourteous pompous appalled no customer service

My daughter, who just graduated from college, has been on my Verizon account for several years.in November and December, she was using her phone to check e-mail, etc and my phone bill skyrocketed.in January, I went to Verizon and ask to have her removed from my account. I was told that I would have to pay about $200 to cancel the contract and change it to a different plan. I did.

The next month my bill was over $150 (it should have been between $60 and $70 depending on taxes, etc.), but I just paid it because I figured their may have been some remnants left of the old contract.

The following month it was the same. Once again, I paid it and told myself to go by Verizon so that they could correct it. I was never out that way until this past Saturday, April 25.

I waited in line and explained that I was still being billed for the old contract which I had paid $200 to get out of. They told me they had no record of that ever having taken place. I ask if their records showed that I paid an extra $200 in January and they said yes. I ask why would I do that if not to get out of the contract.

I described the girl who waited on me. The manager of the store was discourteous, pompous, and arrogant. He sarcastically said no one of that description worked there. He said that he would take my daughter off the contract, but that it would cost me about $200. I said that it was Verizon who had made the mistake, not me, and that it was up to them to fix it.

They told me to call customer service and I ask them to get them on the line for me. I once again explained what happened and they said they couldn't do anything about it. I was appalled. I have been a good customer of Verizons for years. They have never heard a complaint from me before.

By this time, I admit that I had started shedding tears of frustration. I told them just to end the service. Guess what? They charged me another almost $200 and I still have to pay the high bill and the service up until Saturday. Customer service? Verizon has no customer service. They don't care about the little person. Abusing a customer for profit? That's is what they're about.

Unfortunately, I cannot find the contract so I guess I'm just out of luck.

Company: Verizon
Country: USA
State: Georgia
City: Newnan
Address: 770 Highway 34
Phone: 7792513741

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