Metro PCS
Horrible customer service

I've had Metro PCS for over 4 years and knew their customer service was very lacking (you get what you pay for). I do, however, expect to at LEAST get what I'm paying for. I have had the unlimited talk/text/web for $40 all along. For the last two weeks the web portion has not worked at all. Today I finally got around to visiting a corporate store for answers and hopefully some type of credit on my bill. The lady at the counter explained to me that they were aware that many people were experiencing problems with accessing the web also but that no credit could be given since the $40 unlimited everything is a package deal (figure the logic on that one). Not happy with this answer and knowing any further conversation with this person would be pointless, I thanked her for not being of any help and left the store. I decided to see if I could find a customer service number for Metro PCS where I could speak to a live person. I didn't have a high sense of optimism for this venture being that I tried reaching customer service over a year ago about something else (I can't remember for what) and all I could get was an automated system that wouldn't give the option of a live person. Anyway, I found a number to actually speak with a live person (the wonder of it all). The lady on the phone (I didn't bother writing her name or her i.D. Number down because I was already betting this was a pointless endeavor) asked for my account information which I provided. I then went on to explain to her my issue and my recent interaction with the corporate store. I went on to explain that I was dissatisfied with the answer I was given and would like some type of resolution other than basically being told to 'deal with it'. The customer rep told me that she was aware of the problem of people not being able to access the internet but also noted that I had not called before this time to make them aware that I personally was having a problem and then asked me to hold while she consulted a supervisor. I waited on hold for a few minutes and then she returned with this answer as close to word for word as I can remember: We're sorry you have been having a problem with accessing the web, and even though we have been aware of the problem, since you had not reported you were having a problem before today, we will not issue you a credit. I told the rep that first off I didn't even know their was finally an option to speak to a live person, and secondly that I was not blaming her or holding her personally accountable for the response I was given, but that I would like her to mark it on my account and to pass it on to her supervisor that this was the absolute worst customer service I have ever had and that to let it be known that they will have two less customers at the end of this month and that I will be more than happy to share my experience with everyone and anyone. I thanked her for her time and said goodbye. Moral of the story: Metro PCS is NOT worth the money.

Company: Metro PCS
Country: USA
State: Florida
City: Winter Park

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