Metro PCS
Ripped off by Metro PCS Dallas

My husband and I have been customers of Metro PCS since 8 and have never had this problem before. Our bill was due on the 2nd of each month, we fell into financial problems for a month and we were not able to pay Metro PCS for Feb therefore, our phone was turned off and we were without the phone for a month. We went into a payment location and paid a for a months service for the month of March on 2/28. Three days later, the phone was turned off. We paid $55 to use our phone for 3 days! We called customer service, it's hard to actually talk to a PERSON because its all automated.

I finally got through to a person and asked to speak to a supervisor and I was on hold for almost 30 minutes, never speaking to a supervisor and anyone else for that matter. I feel like we were ripped off by Metro PCS and I think that they should either refund my money or turn my phone back on. It is POINTLESS to pay for a full month that we did not use, or couldn't use, just to use it for ONE day and then have to pay for another full month 3 days later.

Company: Metro PCS
Country: USA
State: Texas
City: Fort Worth
Site: metropcs.com

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