Metro Pcs Corporate Store
Metro Pcs complaint - customer service

I would like an answer for the following, How can a customer for over two and one half years go into a Metro Corporate store and bye a new phone at full price only to find that the phone does not work. After contacting the metro store and doing the trouble shooting steps Metro finds that the phone was defective within seven days and then tell me that I can not have a new phone which is what I paid for and that my only option is to take a used phone. So, ok, I pay for new and get used is used not sold at a discounted price? Then tell me that I need to contact the maker of the phone which I did not buy it from them, and they don't have any number listed to contact anyone regarding this matter then the metro store give me a number for them that no longer works. Now I have had this phone for more than two weeks and am at my end of dealing with this busted phone and poor customer service and considering going back to sprint or At&t because even though I have no contract to get service might be worth it.

Company: Metro Pcs Corporate Store
Country: USA

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