T-Mobile
Collections Call Eight Days After Cancelling and 37-Minute Hold

I canceled my phone service and received a collections call 8 days later. The representative "Andrew" was rude and lied about a statement which was said to have been sent out. I called back to speak with a supervisor and was placed on hold for 37 minutes. I hung up and called again to get another rude unsympathetic supervisor. I am shocked at the poor customer service and the JD powers award is not deserved. A stain on T Mobile and possibly AT&T to say the least...

Company: T-Mobile
Country: USA

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