T-Mobile
Two Returned Nokia Phones Lost After Wrong Return Address Given

My husband made a mistake of asking one of the T-mobile customer service representative, asking where to send back the 2 Nokia astound phones cause he deactivated his account in t-mobile. This representative gave him a wrong address and idea of what to do...
Now my husband sent it to the ware house of T mobile. Someone there received it and we have a proof. Unfortunately my husband listen to that representative. And now we're claiming for that 2 nokia astound phone. We called tmobile customer service and the supervisor named John told as that it is gone. They cannot detect where are those phones. He said that anything that is not owned by tmobile they put it in recycle center. And if nobody is claiming it the Recycle center will send it to unprofitable company...
We we're supposed to send it back to ACN cause that is our carrier. We called to claim those phone and they will just tell us that it is gone even we have a proof that they received it and it has a return label the name of my husband is there and the address... A simple mistake of my husband because of that T mobile customer service representative can lead us to pay for the phones. And a simple record the supervisor cannot detect it. Why is it like that. Now I keep on searching where can I file a complaint against Tmobile.

Company: T-Mobile
Country: USA
State: New York
Site: tmobile.com

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