Verizon Wireless cell service
Unjustified charges

This winter I visited to Europe to get a week beginning Jan 29 closing February 5.

I approached Verizon Wireless on January 12 to check into investing in a support that will let me have support (speech, information, and sms) in Europe without incurring roaming costs. They explained that I really could buy their “Nationwide plus Canada” for $20/month more then my present strategy which might cover-all running costs within my journey. I added this function.

On January 29 while operating in Europe, I obtained a text from Verizon stating that I'd sustained over $200 of running costs. The moment I reached my location I named Verizon. They advised me the “Nationwide Plus Canada” strategy doesn't contain information running. I subsequently directed them for their site page:

Http://www.verizonwireless.com/b2c/store/controller? Item=planFirst&action=viewPlanList&typeId=8&subTypeId=48&catId=930&sel=can

This link has info that opposes or misleads clients concerning information roaming costs.

The Verizon service consultant explained they might matter me a credit for that current costs which I really could purchase 200 MB utilization in Europe for $100. I decided to this company.

After my journey I obtained my statement from Verizon having a $330 running cost. There is no depth on once the cost was gathered or what it had been for.

I approached Verizon and after hrs about the telephone together they might not clarify the costs satisfactorily in my experience. They stated that I had been not coated for information running. They provided me half-off of the $330 bill. I requested to talk to their administrators plus they stated they'd have their administrators contact me back within 48 hours. Used to do not get a telephone call but my I acquired a voicemail information in the consultant I'd been speaking with – not the boss – stating nothing differently they had explained before and compared to costs remain - $330.

I clearly proven to Verizon the intention not to get roaming costs on my visit to Canada. Sadly, Verizon doesn't wish to take responsibility for this cost.

Company: Verizon Wireless cell service
Country: USA
State: Connecticut
City: Wallingford

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