Verizon Wireless
Unauthorized Charges

Verizon billed us over $100 in running costs while we were touring in Alaska (we believed we were still in america). Your telephones never offered us any indicator that people were in "international waters" (Alaska coast) or that people were away from home-network, and we never thought we were being charged $2.50 one minute for that incoming telephone calls/style emails that people never actually responded. We'd have closed our telephones off totally had we recognized that Verizon may randomly cost "running" prices anytime without caution by declaring that people are "from the Verizon house region" even when our telephones show that people continue to be inside the home-network. I really couldnot think this after I noticed it, and so I seemed it up within their agreement fine-print, and there it's. Even if the telephone suggests you're not running, you may be roaming off the Verizon community, and become charged at obscene prices without realizing it. We'd submitted a state against Verizonis (what we believed were) unauthorized worldwide roaming costs using the FCC, which accomplished practically nothing, because Verizon returned in the FCC using the fine-print within the agreement. Throughout the 8 weeks once the challenge was prior to the FCC, Verizon offered us significantly less than per week in the period they delivered us a statement within the email for that "running costs" before they stopped our telephone support for "nonpayment". We'd invested significantly less than 8 weeks using the new provider, and rapidly delivered to tmobile (we would been together 4 decades, and changed to Verizon due to allegedly greater systems, but we held falling calls with Verizon when we'dnot before with tmobile). Verizon subsequently made a decision to include over $500 in a variety of early termination costs and so on to the bill, plus they chose to create everyday harassing telephone calls to the house after 9pm threatening to consider us to selection within the bill, while they understood the problem was still under evaluation from the FCC. We simply settled the entire statement to prevent further nuisance and selection activity. General, a horrible encounter having a home-inflated, inhuman, and violent business.

Company: Verizon Wireless
Country: USA

  <     >