Verizon
Over Charge

I have a Blackberry phone and it stopped working. I went to the store and told them I needed a replacement. Itwas under the extended warranty. Ike waited on me and he looked up the account but told me the warranty did not include a new telephone. I explained that two months earlier we were told that we were due for an upgrade at no charge. He told us the phone would be inexcess of $500.00. Or if we sign a new two year committment it would be around $200.00 once we received the rebate. I asked him on four occassions about the cost of a new phone since we were told it would be free since we had the warranty. He kept saying no. I went to another person in the store who confirmed I was right. I asked to speak to the manager, Shawn Devonish but he appears to be too busy to speak with anyone since he never came out from the back of the store. I explained to the staff that I would make sure everyone I knew was aware that they are scamming people. Still no call from the manager. I suppose they simply dont care.

Company: Verizon
Country: USA
State: Maryland
City: Rockville

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