Verizon Wireless
Defective phone

I have been a loyal Verizon customer for 10 years. I purchased a brand new Voyager phone from Verizon that has been nothing but a problem. I have worked with tech support for hours and the issues remain unresolved. Verizon's answer is for me to upgrade to a new phone which means extending my contract or purchasing a used phone from them. But why should it cost me more money to replace their defective phone? I spoke with a customer service manager who was very condenscending and interrupted me continually. Now I am paying them every month for a phone that doesn't deliver my voicemails and drops nearly every call. I am totally dissatisfied with the phone and the service.

Company: Verizon Wireless
Country: USA
State: Ohio
City: Toledo

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