AT&T
False advertising bait and switch

I went online to buy new telephone and since my consideration isn't any longer under contract and every month i just desired to obtain a telephone that I really could get without signing a brand new 2-year agreement. I'd 3 telephones shown as restored that I really could reach cost-free aside from a $18 charge. And so I selected one of these simple telephones (samsung). 2 nights later i obtained a contact informing me about my fresh 2-year agreement. I named to inform them i bought a telephone that didnt possess a 2-year contract plus they claimed sorry we cant help you. Simply deliver the telephone back and we shall place consideration back the way in which it had been. I'd like them to maintain there offer. There have been a lot of telephones I really could purchase or get free of charge which were outlined as not needing a brand new 2-year contract which was one of these. It didnt say everywhere this maintained a brand new 2-year contract. And that I was never informed of the until 2 nights later by mail. I attempted to compromise together despite the fact that they're those to blame but angela D the excalation boss and her boss rebecca S stated they couldnt do something because they dont possess a method to observe exactly what the costs were or the info except what's within the computer today. No use of theit own program named (initial records. They both explained "no-one can obtain a telephone with no 2-year agreement being included" therefore we went on-line together and there have been a myriad of telephones I really could still get that didnt need a 2-year contract despite the fact that my bill today claims I've a brand new 2-year agreeement. On friday the 26th after I bought the telephone the costs were lower because they were having a purchase and that I was per month to month client in excellent position for more than 4 decades and so I had unique pricing as well as free telephones. The bargain i recommended was in the place of a-2 year contract provide me a 14 month contract which may create both my telephones finish in the same month. They claimed they're not able to make anychanges to any acounts or agreements which all I really could do is return the telephone.

Company: AT&T
Country: USA
State: Kentucky
City: Louisville

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