AT&T
Wrong Bills Every Month, $600 Mistake, and Cannot Cancel Service

I have given AT&T an entire year to straighten out my phone bill. I have never received a bill yet that I did not have to call customer service to have corrected. One month it was a $600.00 mistake! No one ever seems to know what's going on with my bill, unless I'm signing up for a new plan. They tell me what my bill is going to be, and then when I receive it, it's twice as much. Now I have been trying to discontinue my services with them for almost a week now, and it's they won't do it. They tell me that a supervisor will call me. I haven't heard from one yet and it's almost been a week, while in the mean time I have no cell service or home phone. When you call customer service they toss you from one rep to another, and each time you're having to explain your situation all over again. I have spoke to several other customers of theirs and they have the same complaints. I'm sure they will be expecting an early termination fee for discontinuing with them, what a joke! I need a good lawyer.

Company: AT&T
Country: USA

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