Voicestream
VoiceStream is taking me to court? Calls don't belong to us. A ripoff

About 2 yrs ago, I cosigned with voicestream so my stepdaughter could get a cell phone. Not a problem, every now and agian she would get behind on her bill, they would call me and I would ask how much it was, it was usualy $30-$60. I would give her a call and she would contact them and pay it.

Well, I didn't hear from them for a long time. All of a sudden they call me regarding the bill, I ask how much, they tell me $1000.00. Needless to say I about fell out of my chair. I contacted my stepdaughter, she said they had been sending her this bill and she was trying to straighten it out with them. She requested an itemized bill, they sent it to her. It was about an inch thick and went back about 3 months. From what I could tell, each month her minutes were not renewed, they just kept adding and adding. There were numbers on there that she didn't recognize.

She kept calling customer service repeatedly and some people would tell her the bill was correct and others would tell her "there must be some mistake, let us look into this and we'll get back to you" I also was calling customer service, this is my credit thats being screwed. No one ever called back. Now, is it possible that my step daughter ran up this bill? Possibly, but not likely.

What I am wondering is, fist of all, why was I not contacted sooner, and secondly why oh why did they not shut the phone off before the bill reached that amount. I have a cell phone thru Sprint PCS and if for some reason my bill hits $150 on the 39.95 a month plan, they shut me off. Thats the way it should be. We tried and tried to work with these people, now about 3 months ago it went to collections, we tried to work with them, now they are taking us to court for collection on this bill.

Is there a lawyer in the house who can help us?

Company: Voicestream
Country: USA
State: Nationwide

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