Verizon
Fios Order Cancelled and Phone Number Lost During Install Mix-Up

On Dec. 9th I called Verizon and asked them to transfer my two phone lines from another carrier to Verizon FIOS and add on internet service. I repeatedly asked whether the cables had already been put in the ground near my home (so as not to be held up when they can't dig because the ground is frozen). They assured me that it was and all that was needed was for a technician to come out and install the service. So we scheduled for Dec 21. Friday morning (Dec 17) they call to tell me... They need to bury the line and that the ground is frozen. They suggested I cancel the FIOS order and apply to get DSL. After spending close to three hours on the phone, I was disconnected. All I had was a cancelled order. But Verizon failed to notify my old carrier not to drop my phone line. Monday morning (Dec 20) I exit my house in the morning and I find a Verizon van in front! They installed the cable on my premises. I go back inside to call Verizon to place another order to get the FIOS deal. A new order is created. Tuesday morning (Dec 21) I wake up to a discontinued phone number. My previous carrier had cancelled my service. Verizon doesn't recognize my new order... So here I am hanging in space. Verizon has no customer service where a consumer can call and speak to a rep they've spoken to before. Every phone call is torture; pushing all the menu buttons - getting thru to the wrong departments - endlessly kept on hold! - the list goes on and on! The worst thing is not to be able to get a number of a person in authority to help!

Company: Verizon
Country: USA
State: New York
City: Monsey

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