Sears
Technician No Show

I have been a strong supporter of Sears and have bought most of my applicances here. After today I will go somewhere else. My refrigerator needed the gasket replaced. I received the part and let Sears know. The technician was scheduled for 5/30 from 7-11am. At 10:15am I called to confirm a technician was coming. I was told they were on their way and to make sure I was by my phone for when they called. At 11:15am I chatted with the on-line service. I was told I would be called by the scheduling department. I asked how soon would I be called and the response I got was "soon". At 12:15pm I called and I was told I did have a technician scheduled and they didn't have any notes on why he hadn't come. I would be called in 20 minutes by the technician. I asked for the information so that I could look up on-line the status. I was given the tech number as 0717082 and the service order number as 40326424. I waited and then looked on-line. The service order number was not recognized. It is now 12:55 pm and I have not heard anything.

Company: Sears
Country: USA

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