AT&T
Could not get a payment history after repeated long holds

All I needed is a payment history. I hold for 20 min for customer service to be switch for 7 min to acct. Receivable. They can't help me, she said she's going to switch me over to customer service. I explain, they are the ones who gave me to you and I wait 20 already. She said ok hold on. Guess who picks up after 20 min customer service. They switch me to all in one whatever that is. They tell me to get it online. (as if I enjoy being on the phone, and wouldn't have looked there). It shows me my last payment only, I tell him. He says they can't help. I hung up.

A big company like this and the technology we have and I can't get a simple payment history. I am moving my business phone and internet service and home service. To think I was going to get internet at home with them. I can't even find a complaint area for them. They are not interest in making changes.

Waste of my time.

Company: AT&T
Country: USA
Site: att.com

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