Comcast
Online chat plan switch billed $69.99 instead of $49.99
- 01-20-2010
- 63
Originally I have Comcast Home Internet. On December 2nd 2009 via Comcast online chat I sign up/switch my account to Comcast "High speed 2 go metro" plan which is $49.99 with Home internet service and mobile internet service. Before I make the decision to switch to this new plan I specifically asked the online chat agent if my current account is qualify for this "high speed 2 go metro" plan and I was told yes.
When my first bill comes I notice I am being charge $69.99 for my service. Comcast charged me separately for the home internet service and the mobile internet service. Since then I have spend hours talking to Comcast trying to resolve this issue. Per Comcast's request I have faxed in the online transaction log which show/prove that I have sign up for the $49.99 plan. Base on all the data I have showed Comcast, Comcast admitted the online representive did misinformed me. All they can do is say sorry and not willing to change my account.
The way Comcast perform their business is misleading and false advertising.
Base on the poor service Comcast provide I am unwilling to do any business with them. I have to pay $100 cancellation fee and I have canceled my service with Comcast.
STAY AWAY from COMCAST they have ZERO Customer service, when you call they will just make you run in circle.
Company: Comcast
Country: USA
Site: comcast.com