MagicJack
Nightmare
- 09-10-2008
- 15
The absolutely most disconnected and dysfunctional customer service ever. The live chat on their website no longer is connected and you loop back to the basic question / answer section none of which solve the problem of error #401. This error renders the Magicjack useless.
No contact information, no phone numbers, no live chat. No service interruption messages, no white page or yellow page listings.
At this point with I can't even contact them to return the unit because I am beyond the 30 day supposed guarantee.
I sent a letter to every officer listed on their website to a post office box (very professional) and challenged them to use their own customer service. Advised them to have a bottle of Advil handle because their website is a big headache.
The company is a nightmare.
Company: MagicJack
Country: USA
Site: magicjack.com