Comcast
Phone Outage Shut Down Business and Technician Never Showed
- 08-04-2008
- 4
Lost Comcast phone service. Was told to wait 3 days for a tech. This effectively shut down my business. Contacted their internet help center (likely offshore). Was told 2 days and given appt. Time. No one showed. Recontacted help center. Was told no record of last confirmation. Asked to speak to someone higher up. Was told they were unavailable. Asked for sooner appt. Was told one was available, then that it wasn't. Asked for someone in their complaint dept here in the States to contact me asap. Was told that was impossible.
If Comcast wants to enter the phone market, they need to get their service act together. Their help center is nothing more than a vehicle to kill legitimate complaints and is incompetent to boot.
Company: Comcast
Country: USA