Verizon Wireless
Lying about termination fees

We approached Verizon Wireless on 7/11/08 to inquire about our agreement together (on 7/22/08) and also to ask on any termination costs related to changing our consideration to AT&T for that I-Phones we were buying. We were informed from the CSR that there could be no firing costs because the last statement choose to go out-and-out consideration was approaching the finish of our phrase anyhow. I particularly requested the CSR to replicate that many times to ensure I noticed it properly and he or she repeated it three times that there could be no termination costs.

She lied.interval. Bold-faced lies. We obtained a payment notice through our lender stating we owed 438.17, that will be the final month's statement sum plus termination costs. This really is positively absurd that businesses like Verizon are permitted to lay to clients after which mess them around within their payment.

We were also informed from the Verizon CSR that despite the fact that our agreement finished on 7/22/08 (11 times in the day we named) our telephone numbers could not be-released until 8/4, at the conclusion of the payment period. I questioned concerning the phone number portability work and questioned that declaration stating that people were informed by additional companies figures might be ported at any moment, not only at the conclusion of the payment period. We informed the CSR that people would rather to maintain our figures but fresh figures could be acquired when they were likely to cost termination costs. 3 frigging times the girl stated there have been no firing fees to become evaluated but we're struck with over $300 in termination costs.

Incredible. A-class activity should be submitted against verizon for this sort of garbage. Anybody understand the regulatory organizations I will contact to document a proper criticism?

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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