AT&T
Billed for cancellation while still within 30-day switch period

Just got a bill from AT&T where they are billing me for cancellation of service.

I got line from AT&T on 12/21/07 and switched to verizon on 1/17/08 therefore I am within my 30 days. The customer service said they don't know if I am within my 30 days, I have to call another number (1866-9014965) on monday to ask them to verify if I am within my 30 days. This is just a run around and a scam by AT&T to get money out of unsuspecting customers. Why can't AT&T get a better system to link all their departments.

And that's not the only issue, I switched to verizon basically of bad customer service in the span of 3 weeks with AT&T. I returned the phone I ordered due to some issues with it and when I wanted to get a replacement, I couldn't get one because their system says I still have a phone. Hello!!! I have the rma# with me and it says they have already received it. Basically I had to tell the customer service person the rma# and so she can log it. And since she has already logged it, she still couldn't get me a phone... Cause... The system still says I have a phone... What a crap!!!

All the 4-5 customer service people I spoke to in that 3 weeks were all so without common sense and so hard to talk to. Where do they get their people.

And in the first 2 days that I was with verizon, I had such excellent service. So why can't AT&T get better people and better systems.

Company: AT&T
Country: USA
State: California
City: San Jose

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