AT&T
AT&T service sucks! Billing me for cancellation when I am within my 30 days to switch

Just got a bill from at&t where they are billing me for cancellation of service.

I got line from at&t on 12/21/07 and switched to verizon on 1/17/08 therefore i am within my 30 days. The customer service said they dont know if i am within my 30 days, i have to call another number (1866-9014965) on monday to ask them to verify if i am within my 30 days. This is just a run around and a scam by at&t to get money out of unsuspecting customers. Why cant at&t get a better system to link all their departments.

And thats not the only issue, i switched to verizon basically of bad customer service in the span of 3 weeks with at&t. I returned the phone i ordered due to some issues with it and when i wanted to get a replacement, i couldn't get one because their system says i still have a phone. Hello!!! I have the rma# with me and it says they have already received it. Basically i had to tell the customer service person the rma# and so she can log it. And since she has already logged it, she still couldn't get me a phone... Cause... The system still says i have a phone... What a crap!!!

All the 4-5 customer service people i spoke to in that 3 weeks were all so without common sense and so hard to talk to. Where do they get their people.

And in the first 2 days that i was with verizon, i had such excellent service. So why cant at&t get better people and better systems.

Company: AT&T
Country: USA
State: California
City: San Jose

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