Verizon DSL
DSL Never Provided After Service Hibernation, Then Billed for Modems

In aug '03 I transferred my MSN dial-up to Verizon DSL since my Verizon home phone service were offering a special deal for DSL w/msn.

I had the service for approx 30 days when I was deployed overseas. I notified Verizon to 'hibernate' my service for (hopefully) 2 weeks until my return.

Upon my return I had service restored but WHERE WAS MY DSL? To make a loooong story short I have been trying to get DSL on my line since oct '03.

FINALLY I have been informed that DSL is not available in my area.? What happened to it and why has it taken so long for them to find this out? My house hasn't moved. Wasn't there some way to find this out earlier on?

Why after a bazillion repair/install/trouble tickets was there absolutely no one there mining the customer service and why don't these people communicate with one another? Verizon DSL stinks AND why am I waiting 2-3 billing cycles for a credit to show up on my bill AND why have I been charged for the 2 modems sent to me when I haven't even received the return labels AND why can't they have the modems picked up instead of me having to take them to the post office? Wasn't my trouble worth anything to them? I GUESS NOT!

Lastly, I have been without internet access for some 5 long months and when I contacted MSN to restore my dial-up service... They told me that they couldn't do that until Verizon disconnected from my phone line. My Verizon DSL disconnection SUPPOSEDLY took place 03/09/04. I just hung up the phone with Verizon tech support/retention branch/billing... They're putting in a trouble ticket and I should know something in 4-5 business days - isn't 5 days from now APRIL FOOL'S DAY? Somebody please wake me from this nightmare. Verizon DSL stinks!

Company: Verizon DSL
Country: USA
State: Maryland
City: Silver Spring
Phone: 8005676789

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