Sprint Customer Service
Poor customer treatment

It is difficult to imagine that Sprint is a communications company by the manner in which they treat their customers. I renewed my Sprint PCS phone service with a two-year agreement when my telephone suddenly died a year ago. What a mistake. I had just started a new consulting business and didn't want to risk problems with transferring my phone number to a new carrier. When I lived in Chicago, I was near a Sprint Store where I received excellent service and several nods of agreement when I said that I was so frustrated by Sprints telephone and online "customer service." My most recent complaint-the latest in the litany-is: I received a call from Sprint saying they were going to cut off my service if I didn't pay my bill. I had already paid the bill. When I called I was told that they hadn't received the payment. So, I paid by credit card and cancelled the check. When I received my bill, they charged me $25 for a cancelled check fee!!! When I tried to reach someone I was frustrated by their endless voice prompts that took me everywhere but a useful place. God forbid that I speak to a person. Finally, when I the point where I was transferred to someone, I was told the wait would be 10 to 15 minutes (The same as the last time I called.) Then I tried online and had to do some creative maneuvering just to find how to send an email. Several times the system defaulted me to useless FAQs.

Company: Sprint Customer Service
Country: USA

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