Cingular Wireless
Conflicting message regarding my contract term

I'm writing to protest Cingular wireless inconsistent concept regarding my agreement expression and also the method they manage this. Some tips about what happened

1.in early May, 1995, I moved my wireless support from AT&T to cingular wireless, I settled service charge plus some reduced charge for that mobile phone.

2.in finish Might, 1996, I dropped my mobile phone. After which I named Cingular wireless and questioned just how much it'd charge to get a replacement mobile phone. The consultant explained it'd be around $100. That seemed too costly in my experience. I subsequently questioned what my commitment duration was. He explained that it had been twelve months. Therefore he established in my experience that I've completed my agreement and that I was liberated to visit different wireless business. I recall he also stated something similar to "That Is strange, often individuals have two year agreement, but yours is twelve months". I simply thought perhaps since I settled service charge therefore my agreement is twelve months less.

3. I subsequently moved my support to sti cell and ported my quantity in early June, 1996.

4. I obtained bill charged me $150 firing charge from Cingular in July, 1996

5. I named them instantly and questioned why I had been billed $150. The consultant stated that I'd 2-year agreement therefore it was early termination. I contended that just a few week before, you consultant explained that it had been twelve months agreement and that I was guaranteed that I really could stop the support without fee. She stated that it wasn't the situation. I expected for:

1) If there is report for the discussion between me which consultant a couple weeks earlier. The solution was NO. And that I didn't understand that representative title.

2) And That I subsequently questioned if there is a closed contract declaring that I'd two-year agreement. The solution was still NO.

3) And That I subsequently questioned if there is an archive for that telephone discussion this past year showing that I had been informed that it had been a two-year agreement. The solution was again NO.

6. Everything was therefore complicated and that I couldn't show myself because they didn't have telephone report. Plus they couldn't show I'd two-year agreement both.in my experience it would appear that they abruptly alter my agreement phrase from 12 months to 2-year sooner or later. It didn't appear right also it was therefore cheating! And so I declined to pay for after which they documented to gathering company and therefore it affects my credit. It's truly not reasonable they simply documented everything against me and that I don't have any where you can clarify myself.

Any help manage that is valued.

Thanks

Fayu Li

Company: Cingular Wireless
Country: USA

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