AT&T / Cingular wireless
Roaming Bill and Plan Change Led to Collections After Four Years

AT&T is charging us over $1000 because they lied to my husband about their coverage and changed his plan without our consent.in (yes I have been dealing with this for 4 years now!) my husband was in the Marines. He was transferred from CA to TX. He was told but AT&T, that he did not need to change his number, he had a nationwide plan, so he could go anywhere in the US and not ROAM. The 1st month he was in TX he got a bill for $800! He was told they were using another company's towers in TX and his free nights and weekends were not covered. I called and they told me they changed his plan to 600dayminutes and 1000 nights. We never authorized this. Now 4 years later and over 1000 in late charges before my $175 payment for a cancellation was registered... We are being harassed by a collection agency. The collection agency says I have to deal with Cingular and Cingular says to deal with the collection agency because they bought our debt from AT&T. They also told me they can change the contract plan when ever they want. Who is to stop them from changing everyone else's plan and charging what they want? I am being stonewalled.

Company: AT&T / Cingular wireless
Country: USA

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