Verizon
Poor coverage/Dropped calls

We contracted with Verizon Wireless in Toledo, OH and pay our bill to Lehigh, PA. Verizon's coverage is so poor that we couldn't get coverage in our own Toledo area, particularly Archbold, OH, nor could we get coverage in the Dallas, TX suburb of Frisco, TX.

When we have received coverage the calls are dropped so frequently that we have lost business, medical, emergency and personal calls to our extreme embarassment and financial loss.

Verizon's customer service, in their quiet patronizing tones instructs us over and over to " Just push *228 every 30 days and all of your woes will abate"... NOT! My new favorite is "Just push * three times (and click your heels) and all of your dropped calls will be trapped."... Yippee! So what! How does that help my poor service, embarassment, etc.? Again it does not! It only gives Verizon the "feel good" factor of "We gave you your money back!" I WANT SERVICE, COMPLETED CLEAR CALLS... I want this contract cancelled not renewed for another 6 months while you continue the poor service!

Company: Verizon
Country: USA

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