SEARS/Diamond Back Fitness Exercise Bike
Poor customer service

I bought an upright DiamondBack Exercise bicycle Design Top U6, Product # 21753 on 12/28/10, introduced it house, and built it that same evening. I instantly found that none of the applications worked, as there is no opposition at-all when pedaling. On 12/29/10 I named Sears plus they stated I'd to contact their assistance point. I did so so-and needed to put up a scheduled appointment to get a Repetition in the future out and do the repair. The Repetition arrived on 1/4. He smashed 2 of his resources simply attempting to take away the pedals to appear inside, and needed to abandon without actually obtaining the foot of the bicycle exposed. He explained that it'd consider 2 more appointments to solve the isssue. Someone to identify the situation, and also the 2nd to create the right components to fix the matter. Each visit necessary that I put aside 4 hours of my evening awaiting a technology showing up. I determined that which was not appropriate and named the Exercise Section Director at Sears. After enjoying phone label and not receiving my phone delivered, I named the Store-Manager. About half an hour later the Exercise Section Supervisor delivered my phone. After much dialogue an agreement was fundamentally designed for me to locate a method to provide the bicycle back again to the shop. I expected her when the damaged bicycle could be acquired and another sent, but was informed that since I have did not wish to spend the cash to possess it delivered within the first-place, that she could not organize to do this today. She'd purchase another bicycle for me personally, when I had obtained the final one within the shop, so when it came she decided to have somebody within the store construct it, when I declined to possess to place a different one together myself! She also provided me $50 for that trouble of getting the bicycle back and needing to hire or use a vehicle to do this. I was not pleased with the agreement, but because it was alone I'd, I approved it. I waited per week 5 to get a phone in the Exercise Section Supervisor to contact me and inform me that the new bicycle have been obtained and was constructed and prepared for me personally to get, but that phone never arrived. Alternatively I'd to contact her again on 1/17 and he or she did not actually remember me in the beginning. Once I jogged her recollection she set me on-hold and visited examine to determine when the new bicycle have been obtained. It'd, therefore she stated she would get anyone to construct it for me personally and might contact me back again to inform when it was prepared to be acquired. I obtained that phone at roughly 12:30 P.M. Exactly the same evening and produced preparations to use a truck and also have a buddy assist me to get rid of it from my basement and fill it about the vehicle. That morning I introduced the bike back again to the shop and acquired the "NEW" bicycle. I applied the bicycle on that evening also it worked great. On 1/24, I experimented with make use of the bicycle again and envision my shock after I again unearthed that there is no opposition at-all after I experimented with make use of the constant applications! Additionally, after I acquired the brand new bicycle about the 17th I had been informed I ought to buy the preservation arrange for something similar to one more $65. Our reaction wasn't just no, but heck no.in my opinion that after I purchase a item in great religion, that it will work with an acceptable quantity of time and that I don't think this 1 evening, 1 week and sometimes even 30 days is just a sensible period of time. I had been subsequently advised the guarantee about the item by Sears was just thirty days in the day of purchase, that was nearly up! I can not think that a person is likely to endure this kind of support after investing in a item in great belief that does not work

I then delivered an email to corporate Sears also to Stone Back Exercise concerning the issues I Would experienced and also the insufficient customer care. I never heard again from Company Sears, but got an answer from Stone Back Exercise exactly the same time. Diamond Back Exercise arrived and fixed the bicycle and unearthed that Sears had constructed it improperly which fresh components needed to be requested to fix the issue. I eventually had had enough and named Sears again and informed them I needed my money-back and that I needed this bicycle out-of my house. The bicycle has been acquired on Sunday, March 6th. I'll never buy another low-usable product from Sears again. How they stay open is beyond me, however they won't get another chance to mess me once again.

Company: SEARS/Diamond Back Fitness Exercise Bike
Country: USA
State: New Hampshire
City: Newington
Site: sears.com

  <     >