Stainsafe
Ripoff bogus warranty More then Limited Warranty = None

I had bought the warranty for my leather sofa as part of the leather sofa purchase 5 month ago. The warranty clearly states what is covered but none of it is apparently honored by Stainsafe. I send e-mails, called customer service and they all say the same but use different reasons. Not covered. First it is not covered because it is a stain, then it is not covered because it is accumulation of stains, then it is simply denied and I have no chance of complaining or asking for review elsewere according to them. They did not send a technican to review the damage and did assess the denial simply based on my e-mail. I got one conversation recorded and I quote below. All I can say is stay away from stainsafe. This is as bogus as it can get and I will try to get a lawsuit together.

Phone conversation with Stainsafe - Part of what I said and answers I received at the time. -

Supervisor "How can I help You"

Myself *I need to wait for a voice mail*

Supervisor "No you do not I am a supervisor"

Myself *I was told by the operator that this can not be handled any further by a supervisor or manager and that I have to leave a voice mail for somebody to call me back on monday*

Supervisor "Sir, I am above the American Arbitration Association and I deny your claim"

Can you believe this?

Company: Stainsafe
Country: USA
Phone: 8005210555
Site: www.stainsafe.com

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