Dish Network
Illegal Billing Practices

I went online and manually paid my bill with a credit card. The website stated Payment "Successful" balance due $0.00.

Two days later I receive an email from my bank stating that I have overdrawn that checking account. This account was set up for utilities payments only. (Not my personal account) I go back online to Dish network and find that the charge was successful and than reversed the next day. Than a charge was made to my debit card account. This resulted in an overdraft fee. They agreed to refund the money back to the debit account. They claimed that if a manual payment is made than the auto pay feature will not double bill. I guess that claim has now been proven wrong. No refund has appeared.

Some advise. Call your credit card company and tell them to block all future charges and insist that a note be placed on your account that requires you to call them and authorize any future charges to Dish Network.By law, they must comply. If they refuse, you can dispute and refuse to pay the amount disputed.

As for debit cards, if they have your number, it is considered point of purchase. That cannot be stopped, only disputed. You have to cancel the card and reissue another one. And than (dish) can still force a payment. It will take more effort though. I just closed out the account and reopened a new one.

As for their threats with collection and credit reporting? File a complaint with the BBB and your state attorney general's office. The credit reporting will be removed and tell the collections to refrain from calling. They can than only contact you to inform you of court action only. If you have been wronged than you will prosper.

Company: Dish Network
Country: USA
State: Colorado
City: Englewood
Address: 9601 South Meridian Boulevard
Phone: 3037231000
Site: mydish.com

  <     >