PayPal
Over $800 held in missing son's account despite court papers

I am filing a claim against PayPal. Currently, there is over $800 sitting in my son's PayPal account for items I sold. I was aware of my son changing payment to his name on my eBay account.

However, my son has been missing in British Columbia, Canada since July 5th, and the search by Search and Rescue and the Royal Mountain Canadian Police was suspended as of July 20th. It went for six days. I have been informing PayPal of this since Sept. 14th. The Ohio Lorain County Probate Court appointed me (his father) guardian indefinitely as of Aug. 17th.

I have sent the Letter of Guardianship to them 6 times per their directions and still have to fax it to their Escalations Department division.

While the customer service representative in some instances tries to help, they should tell you what you need to do, which no one ever did until finally I got a supervisor who escalated, after calling over 20 times and being given empty promises.

This is very difficult to deal with emotionally. PayPal could care less. You get different answers from different people. I am only asking for my own funds. They send you automatically generated emails that have been wrong, and they never did tell me the correct way for the situation at hand. If they do not know, is that what supervisors are supposed to be for?

I must point out that PayPal finally provided about $100 of items I sold after my son went missing.

eBay lets you change the PayPal account with just your eBay login. However, going the other way, they make you jump through many hoops and hassle you at every step, in my opinion.

It was almost impossible to contact the escalations division. Finally I got a phone call from them after investing at least 15-20 hours on this.

After I provided the court documents, the judge had included a statement that funds being held in the name of my son shall not be released without a court order.

The last thing I wanted to do was get my lawyer involved with this. We have required him to do too much work already, in my opinion. We have provided the court order and they are now complaining the judge did not sign the court order. So I am going back to my lawyer asking for that.

Question: is PayPal a financial institution?

Customer service is terrible, the worst I have ever seen. I realize this is a delicate situation, however not once did PayPal call me about this issue until the escalations division got involved.

As stated, I emailed, mailed, scanned and still had to fax documents. They are the worst and I will never do business with them ever again.

Thank you for reading my complaint.

Company: PayPal
Country: USA
State: California
City: San Jose
Address: 2811 north first st
Phone: 18003229966

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