PayPal
Won Dispute but No Refund, No Funds in Seller Account

About a year ago, I purchased a product on eBay (my last purchase on eBay) and used PayPal for payment. The seller advised me in an email, "Sorry Pal, I am not sending you the merchandise."

In response to my complaint to the Justice Department of PayPal, I was notified that they ruled in my favor. However, there are no funds in the seller's account to give me the refund. Please note, "as stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed." And the best line in the email from PayPal, at the bottom, stated, "We hope you understand our policy and that it assures you that you are safe using PayPal."

In short, buyers be aware of "the fine print."

Company: PayPal
Country: USA
Site: paypal.com

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