DirectTV
Charged Over $350 to Move Service or $500 to Cancel

I signed a contract with DirectTV in May I think. I was assaulted by my roommate in September and was forced to move into a new house to avoid any further violence. The new location already has Time Warner so my first idea was to cancel the service all together and just split the Time Warner with the homeowner. I contacted DirectTV and informed them of the circumstances and instead of allowing me to cancel they wanted to charge me close to $500 to cancel the contract fully.

In between dealing with my lawyer, roommate, police & landlord I had to deal with this possible $500 fine for cancelling the cable all together. Then, I asked what my other options were and since the homeowner said no drilling for satellites I was then forced to seek either a pole or tripod for the satellite. When I called back to schedule a transfer of location, they are charging me almost $300.00 PLUS the fee paid directly to the technician which is approx. $75. Under the circumstances, I am floored at the lack of compassion this company has to a customer that is new and obviously dealing with many severe personal issues. I plan to report this to the BBB as well...

Company: DirectTV
Country: USA
State: California
City: Los Angeles
Phone: 18552075827
Site: directv.com

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